FAQS

FAQS

You can email us at faq@goodvibegainz.com If you contact us outside of our normal business hours, we will get back to you as quickly as we can once normal business hours resume.

When placing an order - Please double check your order and that you have selected the correct size & shipping address - if you need to make a change to your order, please email us immediately and list "Urgent" in the subject line. We take pride in shipping orders out quickly - so we cannot grantee we can make changes once the order has been placed.

Customer service is available Monday - Friday 9am - 5pm CST via email.

 

ORDERS

What is your shipping policy?

Domestic Orders:

All orders generally ship within 1-2 business days from when your order was placed. Note carriers will not deliver packages on Saturday's or Sunday's nor do they deliver on holidays, please take special note of this when ordering at the end of the week.

What is your return policy?

Please visit our returns page to return or exchange an item. You will need to fill out our return form and our customer support team will be in contact with you regarding the next steps. All sale items are final sale. No refunds or exchanges will be accepted.

 

PRODUCT

What size should I order?

Our product is made from quality material and sizing may differ from product to product. Please follow the size chart found on each product page for more information.

How should I care for my products?

Always check for specific care instructions on the product label. Machine wash in cold water and individually lay flat to dry to protect product fibers and keep its shape. We recommend washing with similar items and avoid bright colors that may bleed as well as anything abrasive such as denim, velcro or zippers in the same load as this may be harmful to some products.

For best results turn products inside out and do not use fabric softeners as it coats fabrics and clogs the moisture wicking abilities.

 

GENERAL

What are your hours?

We are open Monday - Friday from 9am - 5pm CST unless otherwise noted.